If a user encounters difficulties when attempting to submit expenses for approval to their manager (approver), the issue may stem from the absence of an assigned approver for the relevant transaction. This situation can arise if the transaction was recorded in Acubiz at a time when the user's Acubiz profile did not specify an approver.
If a user is currently, or has previously been, registered without an approver on their user profile, they will be unable to submit their transactions for processing. Consequently, these transactions will remain under the user's control.
Please follow the two steps outlined below to resolve this issue.
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