If an employee experiences issues sending their expenses for approval, it is typically because there is no approver assigned to the specific transactions.
This scenario usually occurs if the transactions were imported into Acubiz at a time when the user profile either was not set up with an approver or when the approver relationship was temporarily removed. Since the transactions lock to the master data that was valid at the time of receipt, they will remain in the user's inbox without the possibility of further processing until the error is corrected.
Follow the two steps below to resolve the issue and get the expenses forwarded in the workflow.
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