Support, Synchronization & Information

The Acubiz app provides several support options right within the app. Just go to settings on your device:

Choose Support

Here are some options if you encounter any issues that you can resolve on your own, or if you need to reach out to your Acubiz Pro-User (What is a Pro-User?) at your company.

Support Details

Please provide specific information about your mobile device model, OS version, and the Acubiz version you have installed. This information is essential for support.

Help Center

• This is your direct link to the Acubiz online Help Center, which includes instructions and guides for using all the app's features.
• Clicking on the Help Center will open the information in your device's browser.

Terms of Use

• Link to Acubiz terms

Privacy Policy

• Link to Acubiz Privacy Policy

Open Source Libraries

• Shortcut to app settings on your phone

Send App Information

• Sometimes, Acubiz Support may request technical information from your phone.
• This feature allows you to send an email to Acubiz Support with the technical information and setup parameters. Rest assured, no personal information is included.

Update App Data

• If you notice that Acubiz One isn’t completely up to date with your company’s data, you can perform a full synchronization of data from Acubiz servers to your phone.
• This often helps resolve any occasional synchronization issues between your phone and Acubiz servers.

You may also want to check out Set permissions in the Acubiz app.